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Culinary Nutrition Expert Program Technical FAQs

Please read the following FAQs to help troubleshoot your issue. If you do not see your issue listed, please contact us via e-mail support@culinarynutrition.com and we will do our best to resolve it.

  • Is my browser of choice the best option for participating in the CNE program?

    A: Most browsers, if using the latest version, will be compatible with the CNE program and your portal. That said, sometimes certain browsers – particularly Internet Explorer and DuckDuckGo – can be a bit finicky, so we recommend you use Google Chrome, Firefox, Opera or Safari. One big bonus of Google Chrome: it updates to the latest version automatically!

    Check out The Student Portal Orientation – Module 1, Technical Overview, Part 2.

  • Where do I access my CNE Portal?

    If you are on culinarynutrition.com and not logged in, you will see the option to ‘Log In’ in the top right corner of your browser. Click that and log in with your ACN user credentials. Once you have successfully logged in, you can access your Dashboard by scrolling down and clicking the blue button that appears on the top left corner of your screen on a desktop or scroll down on mobile the ‘Student Dashboard‘ link in the menu at the bottom of the page. We recommend bookmarking your Dashboard so you can easily access it again and again!

    Check out The Student Portal Orientation – Module 1, Technical Overview, Part 4.

  • I am having trouble logging into the portal – help!

    If your username and password aren’t working, please confirm:

    • You are logging in with the correct username. (Note: You would have received this information the first time you purchased something on this website.)
    • Try logging in using the full email address associated with your account.
    • You are correctly typing your password and noting that it is case sensitive. Note: Our system requires a strong password, so it is very likely you are using a mix of uppercase and  lowercase letters, and numbers. Consider keeping this password in a safe place that is easily accessible.)
    • If you have forgotten your username or password, click “Log In” —> “Forgot Your Password”? You will be directed to the My Account page, where you can add your e-mail address associated with your account to retrieve both your username and password via e-mail. (If you don’t remember the e-mail address associated with your account, please drop us a line so we can retrieve this information for you.)
    • If you encounter any difficulty, please send us a note at support@culinarynutrition.com.

    Check out The Student Portal Orientation – Module 1, Technical Overview, Part 3.

  • I don't see my course in "Dashboard" – how do I access it?

    First, ensure you are signed into the correct account associated with your online course access. If you still do not see your workshop on the “Dashboard” page, but you are confident you have purchased + registered with the same account you are logged in with, e-mail support@culinarynutrition.com for further assistance.

  • How do I upload my profile photo on my Dashboard?

    Simply select “update my profile” within “Dashboard” and you will be able to upload your preferred image.

    Your profile picture should be square, ideally sized at 600×600 pixels, or a minimum of 200×200 pixels. Also the  maximum file size allowed for pictures on our site is 3mb.

    If you encounter any difficulty, please send us a note at support@culinarynutrition.com.

  • Can I access my CNE Portal on my mobile device/tablet?

    Yes, you can. Try using the Google Chrome browser for maximum success.

    Please note: If you are accessing the weekly livestreams on a mobile device, you will be asked to download the Zoom app for iPhone, Android or Blackberry.

    Check out The Student Portal Orientation – Module 1, Technical Overview, Part 1.

  • The pre-recorded workshop video/audio is really choppy – is this problem on my end?

    We host our pre-recorded videos on Vimeo HD, so they should run smoothly. If not, the issue may be on your end and can typically be resolved by trying one (or all) of the following:

    • Ensure all other programs and browser windows are closed (yes, that includes Facebook, Skype, Pinterest and iTunes).
    • Try using a different browser and seeing if it helps.
    • Turn off the HD option on the video and select a lower resolution.
    • Try letting the video buffer before watching – this means allowing the video to preload so that fluctuations in your internet don’t cause choppy playback. When you play a video, a light grey bar will advance in front of the playhead, showing you how much of your video has been buffered. Your playback should be smooth as long as you’re viewing your video within the light grey buffer region. If you’re experiencing choppy playback, pause the video, allow the video to buffer for a few moments, then try playing your video again.
    • Shut your computer off at night, or when you are not using it. Just like people, computers need sleep! This will help preserve your machine’s performance and lifespan (again, just like a human!)

    Check out The Student Portal Orientation – Module 1, Technical Overview, Part 5.

  • The livestream video/audio is really choppy – is this problem on my end?

    We use Zoom to broadcast our livestreams. Similar to our pre-recorded workshops, please ensure you are using the most current version of the Zoom app and ensure all other programs/browser tabs are shut down.

  • The sound/video on a module isn't working – can you fix it?

    It may be an issue on your device or with your settings that is causing sound or video on an individual module not to work. Ensure that your volume is turned up (both on your computer AND on the video itself) and try refreshing your browser. Check to make sure your speakers or headset is plugged in and has been selected by your device. If this does not work, please try logging out and viewing on another browser or machine.

    Check out The Student Portal Orientation – Module 1, Technical Overview, Part 5.

  • The livestream video/audio has stopped/went blank. Help!

    If you lose audio or video on the livestream, please start by closing the app and re-joining the livestream from the link in the Livestream tab. If the issue is on our end, which does happen from time to time, we will alert viewers by posting in the chat. If you still cannot see the video/audio after closing and re-opening, and you do NOT  see a message from the livestream moderator, try re-starting your computer.

  • How do I know who my program coach is?

    All details pertaining to your assigned Program Coach are in the e-mail we sent you with the subject line: [CNE Update] Portal Access + Orientation. If you cannot find this e-mail, please confirm by searching in your inbox, promotional and spam folders. We do recommend creating a folder for all CNE related e-mails so you can easily reference them in the future. If you are confident you did not receive this e-mail, please send us a note to info@culinarynutrition.com.

    *A reminder: Honorary students do not have a program coach.

  • How do I convert a word document into a PDF?

    Converting a Word document into a PDF is quite simple, and varies slightly depending on which word processing software you are using.

    If you are using a recent version of Microsoft Word, the best method is to click File –> Save As. Under the filename field, use the drop down arrow to select PDF (*.pdf) and then save. Or in other versions of Word, click on File -> Save As and in the dialogue window where it says “Save as type”, select PDF (*.pdf), click save.

    If you are using a recent version of Pages (for Mac), simply select File –> Export To –> PDF, and you will see on the bottom left corner of the print preview a button that says PDF. Click this and select “Save as PDF”.

    (Please note: Some older versions of word processing software do not have the ability to convert files to PDFs.  Try using a free program like OpenOffice instead.)

    Check out The Student Portal Orientation – Module 4, Assignments, Part 3.

  • How do I submit an assignment to my Program Coach?

    If you log into your CNE Portal, you will see “Submit Assignment” on your right sidebar. Upload your assignment files there. Please wait (and do not refresh the browser) until you see a thank-you confirmation message on the  screen to ensure your file was successfully received. You will also receive a confirmation e-mail (from the e-mail address support@culinarynutrition.com).

    Check out The Student Portal Orientation – Module 4, Assignments, Part 4.

  • How do I receive assignment feedback from my Program Coach?

    You will receive assignment feedback from your Program Coach in two ways:

    1) Via e-mail (again, look for support@culinarynutrition.com) where you can download your assignment marking sheet with grade your coach’s feedback and

    2) On the ‘My Progress’ tab which will show you if an assignment is complete or incomplete once the assignment has been marked along with the link to download your assignment marking sheet with grade your coach’s feedback.

    PLEASE note: We can only guarantee that your assignment marking sheet with your grade & your coach’s feedback, will be available for one week, so please download the file within 7 days.

    Check out The Student Portal Orientation – Module 4, Assignments, Part 5.

  • I received an error when trying to upload my assignment. What did I do wrong?

    If you receive an error when attempting to upload an assignment, one of two reasons may be the cause of the problem. Firstly, it may be a momentary glitch related to your network. Try refreshing and uploading again. If you still receive the error, it is most likely related to the size of your PDF. Try reducing the size of the images in your assignment (you can do this directly in Microsoft Word, or within Preview or Photoshop). You can also try resizing the entire document with something like SmallPDF.com or CleverPDF.

    Check out The Student Portal Orientation – Module 4, Assignments, Part 4.

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